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Category: PetSmart

PetSmart Veterinary Services (PVS) To Open First Franchise Hospital Location In Arizona

September 15, 2022 Admin

PetSmart Veterinary Services (PVS) recently ANNOUNCED the opening of its first hospital location this month in Peoria, Arizona. PVS plans…

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Posted in: FRANCHISE, Hospital Groups, PetSmart, PRIVATE EQUITY, Veterinary

PetSmart to offer In-Store Practice Franchise to ‘Independent’ Veterinarians

July 28, 2022 Admin

UPDATED: SEPTEMBER 16, 2022 PetSmart which operates approximately 1,660 pet stores in the U.S., Canada and Puerto Rico has recently…

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Posted in: FRANCHISE, Hospital Groups, PetSmart, PRIVATE EQUITY, Veterinary

PetSmart Announces Exclusive Partnership with Nom Nom

April 8, 2022 Admin

PetSmart which operates approximately 1,660 pet stores in the United States, Canada and Puerto Rico, recently ANNOUNCED an exclusive partnership…

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Posted in: Mars Petcare, Pet Food, PetSmart

PetSmart Partners with Allivet, Launches New Online Pharmacy

October 17, 2021 Admin

PetSmart, a leading pet retailer which operates approximately 1,650 stores in the United States, Canada and Puerto Rico recently ANNOUNCED…

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Posted in: Medications, PetSmart

PetSmart Expands Partnership with ShotVet for In-Store Vet Care

December 1, 2019 Admin

PetSmart which operates more than 1,650 pet stores in the U.S., Canada and Puerto Rico has recently announced an expanded…

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Posted in: PetSmart

Investigation Spotlights Dog Deaths During Or After Groomings At Nation’s Leading Pet Retailer

September 23, 2018 Admin

A nine-month INVESTIGATION conducted by NJ Advance Media was xenical released which documented 47 cases across 14 states since 2008…

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Posted in: Grooming, PetSmart

Chewy.com Is Now Selling Pet Medications Online

July 4, 2018 Admin

Online pet supplier Chewy.com recently announced that the company has entered the online pet pharmacy market and is now selling…

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Posted in: Medications, PetSmart

Grooming at PetSmart In The Spotlight After Alleged Dog Deaths

April 7, 2018 Admin

A dog dropped off at a PetSmart has become “the third to die at one of the stores in New…

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Posted in: Grooming, PetSmart

PetSmart Fires Groomer After Viral Video of Mishandled Dog

February 3, 2018 Admin

LAST UPDATED: THURSDAY, MARCH 1, 2018 A groomer at a PetSmart in Katy, Texas has been fired after a video…

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Posted in: Animal Welfare, Grooming, PetSmart

PetSmart Launches Online-Only Pet Pharmacy

December 2, 2017 Admin

PetSmart which operates more than 1,500 pet stores in the U.S., Canada and Puerto Rico recently launched PetSmart Pharmacy, a…

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Posted in: Medications, PetSmart

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THE CORPORATIZATION OF VETERINARY MEDICINE

The acquisition of private-owned animal hospitals by corporate entities such as veterinary consolidators has grown exponentially since 2011, and accelerated in 2017. Its largely invisible to most pet owners because consolidators view the corporatization of a practice as a marketing liability. This has potentially serious implications for competition, pet healthcare costs and may worsen the labor shortage of veterinarians and veterinary technicians.
Are Consolidators Helping or Hurting Veterinary Medicine?

MAJORITY OF CORPORATE PRACTICES LED BY NON-VETERINARIANS
Study conducted by CARE for Pets™ reveals that the majority of veterinary consolidators are led by non-veterinarians. These corporate entities employ a large infrastructure of managers and support teams and require significantly greater revenue to be profitable. Today, approximately 1 out of every 4 (based on recent trends, may reach more than 60% within the next 10 years) general veterinary practices in the U.S. are owned by corporate consolidators.
CEOs of Veterinary Consolidators and Hospital Groups

 

IS PATIENT CARE IMPACTED BY COMMISSION-BASED PAY?
Today, approximately 2 out of 3 full-time associate veterinarians are paid on 'production'. Compensation models for veterinarians consist either of a fixed salary, salary plus commission, or 100% commission. This has potentially serious implications on the quality of veterinary medicine, healthcare costs and on the chronic labor shortage of veterinarians. A new hospital group startup is bucking the trend on commission pay and will compensate doctors "without the pressure of production-based salary."

 

IS INDUSTRY CONSOLIDATION THE ROOT CAUSE OF THE PROBLEM?
A new hospital franchise offered by a leading brick-and-mortar retailer says it "will help many veterinarians who want to own a practice and otherwise couldn’t because of the consolidation within the industry." Over the next ten years, large corporations (less than ten) will most likely own, operate and control approximately 6 out of every 10 general practices. The pace of consolidation will slowdown as veterinary consolidators buy each other (very few independent practices left to acquire).
PetSmart to Offer In-Store Practice Franchise to Veterinarians

 

AFFORDABILITY CRISIS: VETERINARY CARE PRICES RISING RAPIDLY
Today, the average cost of veterinary care is rising approximately 10% per year (historically 3% -- a highly cited study predicted a 3% annual increase thru 2029). However, some practices have increased prices up to 20% or more. As the industry consolidates, an increasing number of practices are corporate-owned and require significantly greater revenue to be profitable (obtain a higher valuation for resale). Corporate practices employ a large infrastructure of managers and support teams, typically offer higher salaries, benefits and signing bonuses (big retention bonuses up to $250k to doctors) to its employees.

 

IS PRIVATE EQUITY SADDLING VETERINARY SECTOR WITH DEBT?
Since the start of 2017, it's estimated that private equity firms have invested more than $45 billion in the U.S. veterinary sector. Private equity firms often use significant amounts of debt financing (leveraged buyouts) to buy as many animal hospitals as quickly as possible (roll-up strategy). The sale price of practices has skyrocketed (the use of financial leverage and arbitrage have enabled prices to more than double) over the past five years. During an economic crisis, such as a recession, this could potentially jeopardize their ability to navigate a downturn.

 

CASE STUDY: Lack of Ownership Transparency in Veterinary Practices

Study conducted by CARE for Pets™ reveals many veterinary consolidators communicate misleading statements about ownership information on their individual practice websites which is most likely to create a false impression to pet owners that the practice is independently owned and locally operated. Most veterinary practices acquired by corporate consolidators often retain their original company name and may purposely avoid corporate ownership identification (faceless corporation).
Is Your 'Local' Animal Hospital Corporate-Owned?

COMMON PERCEPTIONS ABOUT CORPORATE PRACTICES
There is a general perception in the pet care industry that many corporate-owned veterinary practices prioritize profits, posing a threat to patients and workers. Many big corporations are backed by private equity firms which have a short-term investment time horizon (3 to 5 years) that prioritizes generating returns for their investors and may overlook the quality of patient care and the wellbeing of their employees.
Common Perceptions of Corporate Veterinary Practices

LOCAL MATTERS: INTERVIEW WITH PRESIDENT OF IVPA
CARE for Pets™ interviews the President of the Independent Veterinary Practitioners Association (IVPA) about the importance, benefits, and value of independently owned & locally operated veterinary practices to pet owners and their companion animals, and to the local community.
Interview with Dr. Bonnie Bragdon of the IVPA

WILL PRIVATE EQUITY FIRMS TAKEOVER PET INDUSTRY?
Today, private equity (PE) firms control thousands of veterinary practices, major pet retailers, pet insurance companies and pet product manufacturers. Other pet care startups are founded and led by former employees of private equity firms and it is not disclosed in a transparent manner. Understanding private equity investments in human medicine will provide insight into its potential impact to the veterinary healthcare system.
Private Equity Investments in Pet Care Industry

HEIGHTENED SCRUTINY OF PRIVATE EQUITY M&A DEALS
Today, approximately 3 out of 4 specialty and emergency clinics in the U.S. are owned by corporate consolidators. The Federal Trade Commission (FTC) says "private equity firms increasingly engage in roll up strategies that allow them to accrue market power off the commission’s radar."
FTC Intervenes PE Acquisition Citing Antitrust Concerns

 

BUYING TO SELL: IRREPARABLE HARM TO PET INDUSTRY?
Roll-ups, a common strategy for consolidators, buys several practices and combines them into a larger organization in order to obtain a higher valuation. The combined entity is resold (short-term investment horizon) to another industry consolidator at a substantial profit and the process repeats. Hospital groups can sell for 100s of millions of dollars (often over $1 billion, and annual earnings can more than double).
Flipping Hospitals Reap Large Profits for Consolidators

CONSOLIDATORS PRIORITIZING PROFITS OVER PATIENTS
Our research shows that common complaints among employees of corporate-owned veterinary practices say their employers prioritize short-term profits -- numerous red flags. Reading company reviews at popular job websites about the corporate consolidator that owns the individual practice can provide greater insight into the company's true priorities, work conditions, culture, and leadership. However, gag clauses are on the rise which may silence doctors and staff.
Common Employee Complaints of Veterinary Consolidators

 

ACCELERATE POSITIVE CHANGE IN PET CARE INDUSTRY
As "the internet's most trusted consumer advocate for the pet care industry,"™ CARE for Pets™ "seeks to empower pet owners to effect positive change in the pet care industry in order to provide the best care for your pet."
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